When will my flower delivery arrive?
We usually ship on Tuesdays and Wednesdays, so your orders should be arriving on the next Thursday or Friday. Our cut off time for a week’s shipment is Sunday night (10:00 PM EST), so if you placed an order later, we will receive your order the following week. It will then follow the standard delivery time you selected.
How are my flowers delivered?
UPS is the courier company, delivering your flowers directly from our farms to your door.
How much does shipping cost?
All Enjoy Flowers bouquets come with FREE shipping.
Can I pay for a precise delivery window?
No, UPS does not allow this.
Do you offer same-day delivery?
No, "We will ship on the next scheduled shipping day, and it will arrive the following Thursday or Friday".
Can I place/request a custom order?
For the moment there is no special customization of orders. As we keep growing we will offer this feature to some extent.
Do you deliver on weekends?
Right now we only deliver during the weekdays.
Can I choose which flowers I receive?
No you can’t choose which flowers will be delivered, this is selected by our own flower designer, according to our specific collections.
What is the delivery process if I’m not home?
Standard UPS procedure.
My order hasn’t arrived. Where is it?
You will receive an e-mail with a UPS tracking number for each delivery. You can go to UPS.com and see the status of your shipment. In case of a non-delivery issue, please send us an email at firstname.lastname@example.org
Can I combine more than one delivery name and address into one order?
No, our orders are delivered to one single address. If you need to do this you will have to place a second order.
What is the policy for damaged products?
Damaged Products will be replaced will be replaced as soon as possible by a new one. If you receive a damaged product, please email us a photo at email@example.com including your full name and order number.
Do you offer delivery outside United States?
We can only deliver to customers located in the continental United States.
Do you deliver to Hawaii, Alaska, or Puerto Rico?
We can only deliver to customers situated in the continental United States.
What happens if my bouquet arrives late due to a weather delay or air labor strike?
For late arrivals due to inclement weather or freezing temperatures, Enjoy Flowers will provide a replacement flower bouquet on a case by case basis. Please contact us at firstname.lastname@example.org. For late arrivals due to delays on behalf of the shipping companies, Enjoy Flowers is further released from any responsibility.
Can I change the recipient address?
Yes you can. By clicking on the Login Button you will find the edit shipping address option.
How do I make changes to my subscription?
By loging into your account the Enjoy Flowers website. There you will find all the options for managing your subscription.
What kind of flowers will I get?
You will receive a flower bouquet carefully picked by our experts.
Is there a discount for first time customers?
Enjoy Flowers may offer discount for first time customers at its sole discretion.
What types of payment can I use?
We accept all major credit cards.
How do I add a promo or discount code?
The checkout page includes an option to enter and apply your promotion code.
Will I be charged sales tax?
No, you will not be charged a sales tax.
How do I get a copy of my receipt?
Please send us an email with your request at email@example.com, and we will send it again to you.
How can I cancel my order or my subscription?
Log into your account and select the cancel order option. Please read our cancellation policy prior to cancelling.
How long do refunds take?
If you submit a refund request and you are eligible for it, you will receive the funds in your account approximately 5-10 business days after the date on which the refund was initiated.
How do I delete a credit card?
Log in into your account; you can manage how you pay for our products.
When will I be billed?
You will be billed when you place your order.
Do you offer samples?
In certain occasions we do offer samples. Subscribe to our newsletter and stay up to date with our promotions.
Could I change the frequency of my deliveries?
Yes, by cancelling your existing subscription and starting a new one with the changed delivery frequency.
What can I do if I made a mistake in my order?
You can try to fix it by going into your account. If this doesn’t work, please contact us as soon as possible via e-mail at firstname.lastname@example.org, so we can help you fix the problem.
What is Enjoy Flowers?
Enjoy Flowers is a premium florist bringing joy, beauty and peace of mind, by delivering a fresh assortment of flowers once or twice a month to your doorstep.
How does it work?
Visit it our how it works page here.
What do we mean by Designer´s Choice?
Your bouquets are selected by our Head Florist. He’ll choose beautiful blooms for you based on their artistic experience. You can expect the freshest varieties of the market, the best flower colors mix and unique designs with our Designer’s Choice.
Where do the flowers come from?
Enjoy Flowers are 100% Colombian flowers.
How much does it cost?
We offer arranged bouquets and Farm Selection stems in regular, medium and large sizes that respectively cost $50, $65, $80.
How long should I expect my bouquet to last?
We have a 7-day guarantee, but under normal conditions, and when our customers follow our care instructions, the bouquet should last between 10 to 15 days; in some cases it could last longer.
Do the flowers come in a vase?
No, we do not ship the flowers with vases.
How do I get in touch with someone at Enjoy Flowers?
You can contact us by email or by chat at our website.
How can I keep the flowers fresh for longer?
Visit our Flower Care section here.
What types of flowers do you offer?
We offer fresh cut flowers in too many varieties to list. Some of our favorite and most common varieties include roses, alstroemerias, lilies, chrysanthemums, and hydrangeas.
How long are your stems?
In our Bouquet collection the average stem length is 24” and in our Farm Selection collection the average stem length is 30”.
The screen went black, I’m not sure my order went through.
If your order was correctly placed, you will receive an order confirmation email.
Where do I create an account?
To create an account first you need to place an order. After that, the platform will automatically ask you to create your account.
How do I reset my password?
By clicking on the Login Button you will find the account settings edit option.
How do I get in touch with customer support?
By sending an email to email@example.com or through our live chat tool.
Is Enjoy Flowers hiring?
No at this moment